There’s no better way of measuring the quality of our care than a quick look at what our customers say. Here, we’ve included real testimonials from some of the people we look after. We’ve taken these quotes from their thank-you cards.
We see a lot of carers within different care environments and we are alarmed by the standard of care we see sometimes towards clients.
It’s very rare we see such high standards coming from carers such as we saw this morning.
I felt the need to address how professional and caring these two ladies were towards their client. They treated her with such dignity, respect and compassion at all times. They reassured the client and family members what they were doing and explained everything every step of the way.
These girls need credits for how they were and should be a valued by your company. It was a pleasure to work alongside these girls to ensure this client was transferred as calmly and pain free as possible.
Thank you for having excellent caring staff.
I just wanted to pass on my special thanks because without their help, I would have struggled to manage this particular stage and aspect of the person’s care. I would be very happy to share further particulars of this if needed.
My mum sadly passed away on the 4th October. I just wanted to thank you personally for all the support and help you have show my mum and myself over the last two years. I’ve always know I could turn to you if I felt I needed that extra help navigating my way through mums care.
As a result of your support and the wonderful care mum has received she was able to fulfil her wish to die at home. Many times throughout the two years she has been with you I did not think that this goal was achievable but, much to my relief, I was wrong. The fact she did remain at home was the direct result of the amazing care she received from her team of carers, I include Sharon and Janet in this. I want to thank Bev and Jill in particular because they have looked after my mum with such tender loving care, continually going above and beyond what would be expected of them, this has included spending many extra hours with her in their own time. They have ensured that the last few months of her life were filled with love, warmth and dignity. They have treated my mum like she were their own and I am forever indebted to them.
Once again, thank you so much.
Nice to see someone taking a bit of responsibility for their employees – unheard of in many other companies in the biz.
I’ve obviously had a lot of contact with Julie and have met Elaine a couple of times and I can’t speak highly enough of the care that they are providing. Ian also feels completely relaxed with them and is delighted that he is finally being looked after properly, for the first time in months. I really don’t know how he was allowed to get into such a state in Preston, it’s as if he was completely off the radar. Also, Ian said that Debbie called in this morning which, again, was a really nice touch so please thank her. Ian really appreciated it. A big thank you again to all at Welcome Independent Living!