Welcome Independent Living Policies

Our policies and procedures provide us with a framework which underpins our naturally informal and helpful approach to caring for our customers. They are not the most riveting of reads but please feel free to browse through them and offer any suggestions for improvement.

Click here to download our latest Suggestions Complaints and Compliments Policy Procedure.

Click here to download our Coronavirus Factsheet 

Click here to download our Coronavirus Policy & Factsheet   

Our policies for carers are now available at our compliance consultants webpage:


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