Welcome Independent Living Policies

Our policies and procedures provide us with a framework which underpins our naturally informal and helpful approach to caring for our customers. They are not the most riveting of reads but please feel free to browse through them and offer any suggestions for improvement.

Click here to download our Employee Handbook

Click here to download our latest Suggestions Complaints and Compliments Policy Procedure.

Click here to download our Privacy Notice for Employees, Workers and Consultants

Click here to download our Whistleblowing Policy.

We also have a full range of policies and procedures that meet the standards and requirements of our regulator CQC. If you would like a copy of any of them then please email us or call us and we can arrange to send one to you.